Please allow us 14-21 days to process your return. If the cancellation request occurs more than 15 minutes after the order is placed, or outside of our normal business hours, the order will be delivered, and must be processed as a return upon delivery.ĭue to COVID-19 return processing times are taking longer than normal. Please call Customer Service at (888) 384-0700 immediately if you have placed an order in error. In such an event, there is no return shipping charges.īecause your order is processed as quickly as possible, there is a 15 minute window for order cancellation during our normal business hours. If there are mistakes with your order, or items arrive defective/damaged at the time of receipt, we’ll make it right by sending you replacement parts or accessories, replacing the item or issuing you a refund. Refunds are generally issued within 5-7 business days after we have processed your return.ĭefective Product and Returns due to Our Error.

Please keep proof of postage and/or return tracking number when shipping back returns.

We are not liable for any return packages that may become lost or stolen in transit.

Each returned item must be in its original condition and packaging to be accepted.

We reserve the right to refuse returns/exchanges of items that are not in as-new condition due to damage or misuse by the customer.

Returns/exchanges are not accepted on pillows, comforter sets, or other bedding products.

Clearance merchandise, any items marked “Final Sale” or marked nonreturnable may not be returned/exchanged.

All other shipping charges are non-refundable and will automatically be deducted from the refund credit amount.

Only outbound shipping charges for damaged orders will be refunded.

Our Customer service representatives are available by phone (888) 384-0700 or email can return most items for store credit redeemable on within 30 days of delivery. To begin the return/exchange process, please reach out to our customer service team for assistance. If there is a mistake with your order, or items arrive defective/damages at the time of receipt, we will take care of it and work with you to find the best solution as further described below. “4 for $20” unless the entire bundle is returned), items marked nonreturnable at the checkout or within the product description page, and products that have been assembled Other nonreturnable merchandise includes clearance items, personalized items, bundled items at discount rates (e.g. Unless noted below, outbound shipping charges are non-refundable and you will be responsible for all return shipping costs.Ĭlearance merchandise and any items marked “Final Sale” cannot be returned. You can return most items for a store credit within 30 days of delivery. If it’s not the right fit, we’ll help you get there. This is why we are more than happy to assist you with finding the right choice. We want you to feel confident in your purchase. Please know that we understand that choosing the right décor for your home/office can be a tedious process.

IMPORTANT: With limited exceptions, returns (i) are refunded to customer by store credit redeemable on and (ii) customer is responsible for return shipping charges. Please allow us 14-21 days to process your return before contacting customer support regarding the status of your return. Due to COVID-19 return processing times are taking longer than normal.

Spindle bed king